Best Escalation Engineer (CPR) in Italy about Windows Server Platform team is Fabio.
If you work at Microsoft’s Product Support Services (PSS): he will be the develop “target”.
More information to about this kind of people are available at MSDN Blog: Microsoft Advanced Windows Debugging and Troubleshooting
You will find the day to day job done by these great people!😀
BTW: look what kind of “spam”-food he eat!😛
More photos are available on the Work photo gallery